FAQs

Frequently Asked Questions

When will my order ship, and how soon will I receive it?
Most orders are processed within 1–2 business days, though some may ship out the same day. Delivery typically takes between 4–7 business days depending on your location. If a product has a longer estimated delivery window, this will be clearly noted on its page. We work hard to ensure fast processing, quick shipping, and dependable delivery every time.

Which payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. You can also check out using Apple Pay and Google Pay for your convenience.

What is your return policy?
We stand behind every order with a 30-Day Money Back Guarantee. For full details, visit our Return Policy link at the bottom of the page.

Can I cancel my order?
Yes—orders can be canceled for a full refund anytime before they ship. If you need to cancel, please email us as soon as possible at support@nookandyard.com. Once an order has shipped, our standard return process applies.

What should I do if my order arrives damaged?
Please check your package at delivery. If there's visible damage, note it when signing for the item. If you’re unsure but suspect damage, sign with "possible damage" noted. If your item is damaged upon arrival, send photos of the packaging and product to support@nookandyard.com—we’ll take care of the rest and arrange a replacement or resolution promptly.

How do I place an order?
Ordering online is easy—just click Add to Cart, proceed to checkout, and follow the steps to enter your shipping and payment information. You’ll receive an order confirmation once your purchase is complete. Need help or prefer to order by phone? Give us a call at 000-000-0000.

How will I know when my order ships?
As soon as your order is confirmed, we’ll send you a detailed email with your order number and summary. When your item ships, you’ll get a tracking number and shipping confirmation so you can follow its journey to your door. In rare cases where an item is unexpectedly out of stock, we’ll notify you within one business day.

Will I receive an email confirmation for my order?
Yes! Every order receives an email confirmation sent to the address you provide at checkout. Be sure to double-check that your email is entered correctly. We recommend saving the email for your records.

Do you charge sales tax?
We only charge sales tax for orders shipping within Washington. If you're outside of Washington, no sales tax will be applied—helping you save more on your purchase.

Can I make changes to my order?
Absolutely! You can request changes to your order by emailing support@nookandyard.com before it ships. If there’s a price difference, we’ll either credit your card or send a secure invoice for the remaining balance. For real-time help, contact us via email or phone at 000-000-0000.